Terms of Service

ShopReceptionist.com is operated by Ronald Navarrete in Toronto, Canada. These Terms govern your use of the website, demos, pilot setup, and paid AI phone answering services.

ShopReceptionist provides a managed Revenue Desk for auto repair businesses. The service can answer calls, collect repair-intake details, capture appointment requests, route information, support legally permitted follow-up and review workflows, and prepare shop-confirmed opportunity reports.

Declined-work recovery, reactivation, reminders, and marketing messages require valid consent and accurate customer records supplied or confirmed by the client. Invoice values and final outcomes must be confirmed manually unless a supported integration is agreed in writing.

The service does not diagnose vehicles, quote binding repair prices, guarantee parts availability, provide emergency dispatch, or replace a licensed technician, service advisor, or emergency service provider.

The C$97 Revenue Pilot activation deposit covers a 14-day protected test and is credited toward the first paid month if you continue after the pilot.

The deposit is refundable only if Joy fails the five test-call situations agreed before setup. The pilot includes up to 100 live AI minutes. It does not guarantee bookings or revenue, and main-line forwarding does not begin until the client approves the call flow and setup.

Paid plans are month-to-month unless a separate written agreement says otherwise. You may cancel anytime, effective at the end of the current billing period.

Pricing is as published on the website or as agreed in writing for your account.

Clients are responsible for having the right to forward or connect their business phone line to the service.

Clients are responsible for informing their customers of call recording and AI use as required by applicable law. ShopReceptionist provides an in-call disclosure, but each client remains responsible for its own legal obligations and customer communications.

ShopReceptionist uses reasonable efforts to keep the service available and operating properly, but does not guarantee uninterrupted, error-free, or always-available service.

The service is not a substitute for emergency services. Emergency, safety-critical, or urgent situations should be handled through appropriate human or emergency channels.

To the extent permitted by law, ShopReceptionist's liability is limited to the fees paid by the client for the service in the three months before the event giving rise to the claim.

To the extent permitted by law, ShopReceptionist is not liable for indirect, incidental, special, consequential, or lost-profit damages.

Recordings, transcripts, contact details, and related call information are handled according to the Privacy Policy. Please review it for information about retention, privacy requests, advertising cookies, and service providers.

These Terms are governed by the laws of Ontario, Canada, and applicable Canadian federal laws.

ShopReceptionist may update these Terms from time to time. Questions about these Terms can be sent to hello@shopreceptionist.com.