Automotive capture
Joy answers overflow and after-hours calls, discloses AI and recording, and captures the caller, vehicle, repair need, urgency, and preferred timing.
Features
A managed Revenue Desk built around repair opportunities.
Capture the inquiry, move it toward a booking, recover permitted follow-up opportunities, and record the outcome without replacing your shop software.
Inquiry conversion
Customers receive a confirmation, the shop receives a clear summary, and open appointment requests stay visible until an outcome is confirmed.
Managed opportunity recovery
Support consent-based follow-up for unbooked inquiries, declined work, service reminders, and inactive customers without implying an unavailable invoice integration.
Reviews and retention
Send owner-approved review requests after completed service, route unhappy customers to private feedback, and support repeat-service reminders.
Outcome reporting
Track opportunities from capture to the shop-confirmed booking, show-up, and invoice value, then summarize the week for the owner.
Website lead capture
Collect the same essential details from website inquiries and route them into the managed follow-up workflow.
Human optimization
Review Joy's call flow, missed outcomes, routing, and follow-up rules with a person instead of leaving the shop to tune software alone.